Refund policy

Returns & Replacements Policy

Returns & Replacements for Incorrect or Damaged Items

Wrong Item Delivered

  1. Submit a replacement request within 3 days of delivery by emailing care@hastak.in or messaging WhatsApp at +91 97660 23900.

  2. Include a clear image of the incorrect product and your Order ID.

  3. Our team will review your request within 48 working hours.

  4. Upon verification, we will arrange for reverse pickup of the incorrect item. If reverse pickup is unavailable in your area, an alternative solution will be provided.

  5. After receiving the product in original condition, we will dispatch the correct item (subject to availability) or process a refund.

Damaged Product

  1. Submit a damage claim within 3 days of delivery via email or WhatsApp.

  2. Provide clear photographs of the damaged product along with your Order ID.

  3. Our team will assess the claim within 48 working hours.

  4. If approved, we will arrange pickup of the damaged product. If pickup service is unavailable, an alternative return method will be suggested.

  5. Upon receipt and verification, a replacement (subject to availability) will be dispatched, or a refund will be processed.

Additional Information

  • Sale items and gift cards are not eligible for returns.

  • Exchanges: To ensure quick processing, please return the original item first. Once your return is accepted, you may place a new order for the desired item.

Important Conditions

Return or replacement requests will be declined if:

  • The product has been opened, used, or tampered with

  • Original packaging (including cartons, labels, or tags) is missing

  • The request is submitted after 3 days from the date of delivery

European Union 14-Day Cooling-Off Period

For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned in the same condition as received — unworn, unused, with tags, and in original packaging — along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be issued to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or credit card issuer.

If more than 15 business days have passed since refund approval and you have not received your refund, please contact us at care@hastak.in.