Shipping policy
Shipment Policy
Processing Time:
Orders are typically processed within 1-2 business days. Once your order is successfully processed, it will be shipped within 3-7 business days. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery:
Shipping costs are calculated at checkout based on your location and the size/weight of your order. The estimated delivery timeframe will be provided at checkout, but keep in mind that unforeseen delays such as weather conditions or carrier issues may occur.
Shipping Methods:
We offer standard and express shipping options via trusted carriers. Once your order is shipped, you will receive a confirmation email with your tracking number.
International Shipping:
We currently offer international shipping to select countries. Please note that international orders may take longer to deliver and may be subject to customs duties or taxes, which are the responsibility of the customer.
Customs, Duties, and Taxes:
All international customers are responsible for any applicable customs, duties, and taxes imposed by their country. These fees are not included in our shipping rates and may vary based on your location.
Tracking Information:
After your order is shipped, you will receive an email with tracking details. You can use the tracking number to monitor the status of your shipment.
Delivery Issues:
If your shipment is delayed or has not arrived within the expected delivery time, please contact our support team at [insert email/contact info] with your order number, and we will assist you in tracking your shipment.
Address Accuracy:
Please ensure that all shipping details are correct when placing your order. We are not responsible for packages that are undeliverable due to incorrect address details. If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Items:
We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you believe your package has been lost or damaged in transit, please contact us at [insert email/contact info] and we will assist you with a claim with the shipping carrier.
Shipping Restrictions:
We currently do not ship to PO Boxes or APO/FPO addresses. Please ensure you provide a valid residential or commercial address at checkout.